The check-in staff person was very clearly hostile towards us based on assumptions that they held about a white, male guardian. They assumed the worst; that I was bigoted, planned to be rude, and disresepctful. Instead, this person was disrespectful to us, made discriminatory assumptions, and upset my child with their strange line of questioning during his check-in.

Couldn't ask for better care -

I feel like the follow up window we had been given previously let things fall through the cracks, and that care coordination/communication between MNGI and Children's seems to be lacking based on the dialogue of our visit

The lab staff were very patient with my child during her blood draw, which is something that is very difficult for her normally.

The lab techs were amazing. My daughter was very afraid and crying and they spoke gently and calmly, offered her distractions, and ultimately got her to cooperate with a blood draw without requiring restraint, which is nothing short of a miracle

I went home feeling hopeless. I called later that afternoon talked to a customer care representative. She was great and got me in the next day with a doctor who specializes In treating Ibs patients.

I wish there was a bit more direction on if we should set up another appt. or not and/or next steps if Plan A didn't work.

Really GOOD.

Without reaching g out for additional guidance, I will be lacking in helpful information.

We were so pleased with every single interaction we had at MNGI. Each member of the staff, from initial phone call to the clinical care was best in class. I was so impressed with the kindness that each person gave me and my daughter. They have clearly been trained in how to treat each individual with kindness, respect and a genuine care of the medical needs. I cannot say enough good things about everyone we encountered during our time at MNGI.