Left feeling discouraged and unheard.

Difficult to discuss procedure while still waking up from anesthesia but I appreciated being able to bring someone else back and that I got a printout. It would have been helpful if that printout summary had also been sent to my portal digitally

I had to call in for the test results which I find unnecessary in the day of email. That is my only complaint - let the patients know their test results!!

The doctor was unable to help me but referred me to dermatology.

The staff by far are the most caring I have ever experienced

We have been very happy with our care team at MNGI

Good

I was satisfied with the care.

My only complain was during blood draw a guy came in seeing if we needed help while two others clearly were fine and my child was nervous but doing okay then he said "oh does she not like this" and my kid burst into tears realizing the situation and became a lot less cooperative about the blood draw. I'd go over what is appropriate to say around kids. She didn't know how to react yet but the positive energy between me and the two nurses kept her calm until the guy walked in and she heard she doesn't like this. The created a very negative experience for us.

It is hard to put it in words I feel safe!